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key performance indicators

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Published By: Broadsoft     Published Date: May 25, 2017
There is a lot of industry buzz about Key Performance Indicators (KPIs), but most contact centers currently focus on only one or two core KPIs, such as “Service Level,” and are only equipped to optimize these KPIs locally. Few contact centers have the tools to manage performance globally.
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Broadsoft
Published By: Sage     Published Date: Nov 01, 2012
The E R H Group differentiates itself with integrated contract processing
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integrated contract processing, construction, integrated software solution, key performance indicators, civil engineering, construction software, construction equipment
    
Sage
Published By: Sage     Published Date: Nov 02, 2012
Business management software can provide improvements in business functions all around. But, making a decision for implementing new software can be a big task. This paper gives key reasons software drives growth in construction and contracting firms.
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sage, business management software, technology, kpi, key performance indicators
    
Sage
Published By: Prophix     Published Date: Jun 03, 2016
Prophix and IMA hosted a webcast, titled “Overcoming Barriers to Implement CPM Methods”, featuring subject matter expert Gary Cokins, the CEO, at Analytics-Based Performance Management. The adoption rate of business analytics and corporate performance management (CPM) methods has been slowed by various barriers. Gary Cokins outlines the causes of this lag, as well as lessons learned about how to overcome obstacles, and obtain buy-in to manage and improve performance. He describes techniques such as strategy maps, balanced scorecards with key performance indicators (KPIs), channel and customer profitability reporting, and driver-based budgeting that can prevent failure when implementing CPM methods.
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prophix, best practices, performance management, business analytics, productivity
    
Prophix
Published By: UNIT4 CODA     Published Date: Jul 13, 2011
This paper will explore the common Retail KPIs used today across all sales channels, define the formula, discuss potential ways to improve them, and explain their use in the routine management processes of the business.
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unit4 coda, coda financials, financial software, financial management system, best-of-class, retail kpi, key performance indicators, martec international
    
UNIT4 CODA
Published By: Oracle     Published Date: Oct 07, 2015
Aberdeen's Research Briefs provide a detailed exploration of key findings from a primary research study, including key performance indicators, Best-in-Class insight, and vendor insight.
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Oracle
Published By: Ariba     Published Date: Mar 30, 2011
Read Forrester's 70-criteria evaluation of eProcurement solutions, we found that Ariba and Basware led the pack because of their superior user experience and wider supplier enablement capability.
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ariba, eprocurement, basware, key performance indicators, kpis, supplier relationship management, srm, erp
    
Ariba
Published By: Epicor     Published Date: Aug 02, 2012
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
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kpi, transactional kpi, cost of goods dold, sales manager, pricing manager, sales staff, transactional kpi, financial kpi
    
Epicor
Published By: SAP Inc.     Published Date: Jul 28, 2009
Learn how midsize companies are putting in place a business intelligence information infrastructure - making them more likely to adhere to their budgets and deadlines, concentrate on improving the overall business rather than just one department, and reward employees accordingly.
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sap, midsize, business intelligence, economy, soa, infrastructure, tco, total cost of ownership
    
SAP Inc.
Published By: ServiceSource     Published Date: Nov 01, 2013
How strong is your renewal program? Are you able to predict and analyze your performance correctly? ServiceSource® believes that the real yardstick of renewal performance lies in a comprehensive set of key performance indicators (KPIs) that can tell a much broader story. Over the last 13 years and over 145 engagements, we’ve identified these twelve critical factors for successfully measuring and growing your renewal revenue. This whitepaper provides a detailed overview of those KPIs.
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reducing customer churn, servicesource, maximize revenue, essential kpis, renewal opportunity, renewal results, sales process, performance drivers
    
ServiceSource
Published By: Epicor     Published Date: Aug 03, 2012
As the saying goes, what you can't measure, you can't manage. You may understand the importance of Key Performance Indicators (KPIs), but how do you measure them?
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gross margin, epicor, sales per employee, inventory turns, service level, days sales outstanding, average collection period, days payables outstanding
    
Epicor
Published By: Urban Airship     Published Date: Oct 08, 2013
While free apps proliferate, many fall victim to the download-try-delete cycle, making the average lifespan of an app just 30 days. How can brands keep their place on a customer's mobile device? This whitepaper discusses how an app can deliver value to maintain its place on a customer's phone, and how added value can prompt customers to share some private information and opt in to push notifications. Dig deeper into the key performance indicators (KPIs) for apps that achieve this privacy-value exchange.
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mobile value exchange, mobile marketing, mobile relationship management
    
Urban Airship
Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
This document defines Oracle’s Customer Experience (CX) Value Equation as the strategic method to identify and measure the value of organizational CX. This model was originally documented in “CX Metrics and KPIs – September 2012.” It has received wide support, and has been the #1 searched hit and downloaded CX KPI document for 3+ years – a significant achievement in this industry – in an era where concepts are replaced daily with the latest, greatest fad. Since the original publication, I have received significant feedback that has been overwhelmingly positive, but with a request to comment on additional topics – most notably: brand impact, shared services, and Oracle’s Road to Modern. This updated paper leverages the original work, adds information around these additional topics and incorporates our continued client experience.
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oracle, service cloud, service management, customer interaction
    
Oracle Service Cloud
Published By: IBM     Published Date: Feb 02, 2009
Learn how IBM’s change data capture technology can be used in conjunction with IBM’s performance management solutions from Cognos to provide access to the trusted information that systems and employees need to make informed decisions at the speed of business.
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ibm, information management software, performance management, business intelligence, ibm cognos, bi-ready data, departmental reporting with ibm cognos, in-memory data store
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
This white paper outlines the advantages of WebSphere Portal for System z software and provides essential information to those considering adding Web-facing workloads on their mainframe hardware. Also, with these WebSphere Portal for System z options, IBM illustrates its ongoing commitment to mainframe computing and underscores the business value that remains inherent in the System z platform. Learn more today!
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enterprise, web 2.0, ibm, system z, platform, mission critical applications, web facing, workloads
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
WebSphere Portal remains IBM's strategic front end for SOA. It enables our clients to closely align their business objectives on standards-based platforms with role-based delivery of composite applications across and beyond their enterprise. At the end of June we delivered a new version of WebSphere Portal Version 6.1. This release significantly improves performance by tapping into the 64-bit capabilities of the IBM System z platform. Click here to learn more!
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm
    
IBM
Published By: IBM     Published Date: Jun 24, 2009
Improving access to core applications and data is just one of many mandates facing IT, along with improving collaboration, reducing administration costs and improving performance. Fortunately, shops running System z have an advantage. You can integrate and enhance your System z assets faster when you use the version 6.1 update to IBM WebSphere Portal on z/OS. Use it to quickly deploy business applications across the enterprise, reduce costs and increase flexibility with workloads centralized on System z.
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websphere, portal, version 6.1, web 2.0, web interfaces, intuitive applications, enhanced web 2.0, ibm
    
IBM
Published By: Esker     Published Date: Jan 06, 2014
Business performance depends on how well a company manages its internal processes. Companies with effective business process management in place are able to analyze key performance indicators to monitor efficiency of day-to-day activities and employees against operational targets.
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esker, automation, sales order processing, order-to-cash, erp systems, automated sales, streamlining, order processing
    
Esker
Published By: SwellPath     Published Date: Sep 04, 2012
This guide provides the framework to build a successful analytics foundation in your organization, and shows you how to create an effective analytics measurement program that provides actionable insights and results driven recommendations.
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google analytics, marketing analytics, ecommerce analytics, analytics strategy, web analytics, analytics implementation, google analytics consulting, measurement strategy
    
SwellPath
Published By: EchoSign     Published Date: Jul 23, 2010
The merger of contract management processes with sales processes will become a top priority for CEOs and CFOs as the ability to get contracts signed, tracked and filed becomes a critical component in driving revenues. According to a recent study by Aberdeen Group: "Within the next two years, the percentage of a company?s revenue that is dictated by contracts will increase from 56% to 68%." From renewals to projections and compliance, the ability to close the contract in the shortest timeframe possible and readily access the executed contracts across the enterprise will become the leading performance indicator of a company?s long term success.
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echosign, contract management, sales, crm, ceo, cfo, kpi, bottleneck
    
EchoSign
Published By: SAP     Published Date: Jun 22, 2009
Find out how to meet the challenges facing your midsize company and benefit from the road map that takes you through the process of deploying a BI solution, enabling you to start small and then build incrementally on your initial success to make fact-based and BI-driven decision making pervasive in your company.
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sap, midsize, business intelligence, economy, soa, infrastructure, tco, total cost of ownership
    
SAP
Published By: Greenhouse     Published Date: Jan 25, 2017
Learn which recruiting metrics to track and see where you stack up against others. Download now to learn more.
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recruiting tips, recruiting software, recruiting strategy, applicant tracking, talent acquisition, recruiting metrics, recruiting data, talent metrics
    
Greenhouse
Published By: Citrix Online     Published Date: Jul 01, 2010
This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organization.
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citrix online tech, monitoring, measurement, key performance indicators, kpi, tco
    
Citrix Online
Published By: Cisco     Published Date: Dec 21, 2016
This study showed that as companies adopt cloud strategies for sourcing and building IT services, they are both expecting and achieving significant gains in business key performance indicators (KPIs) including revenue growth, strategic IT budget allocation, IT costs, quicker time to provision, and increased ability to meet SLAs. Further, our study showed that as businesses increased their orientation to cloud, these KPI benefits accelerated. IDC has identified five stages of cloud maturity: ad hoc, opportunistic, repeatable, managed, and optimized (in increasing maturity), and while there are immediate benefits from moving even from ad hoc to opportunistic, the benefits accrue and grow as you move up the adoption curve. Organizations studied are realizing $1.6 million in additional revenue and $1.2 million in reduced costs per cloud application.
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Cisco
Published By: Focus     Published Date: Aug 04, 2011
Find out how to get more from your BI solution by choosing the right data and KPIs. Download your FREE Focus Experts Briefing now!
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focus bi, business intelligence, bi solution, kpis, key performance indicators, experts briefing, business performance, operations
    
Focus
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