Published By: Genesys
Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation?
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver.
An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.
Read this white paper from Frost & Sullivan for a pragmatic approach to:
• Identify process changes and goals with lines of business
• Benchmark your current infrastructure and technology gaps
• Consider cloud omnichannel solutions for easier deployments and simple scalability
Published By: Genesys
Published Date: Feb 22, 2018
Customer expectations have changed. Self-service options on the channels of their choice are a given. And when self-service is not enough, they want live agents who can step up and make it a seamless transition. Take a new approach to customer engagement today—or your customers won’t be back tomorrow.
Frost & Sullivan review the limitations associated with a single-provider approach to MPLS networks and its impact on the enterprise. They examine Virtela's Global Service Fabric - a multi-carrier network approach that provides a best-of-breed global MPLS network solution.
Welcome to the future of 24/7, any-time, anywhere access to digital content - where dynamic publishing solutions are the mantra. Is your organization ready for this brave new world of digital content distribution? This whitepaper explores how to prime your organization to leverage rapid digital content consumption as a key to business intelligence.
This white paper published by Frost & Sullivan and Cisco examines the role, capabilities, and advantages of service providers in the DDoS mitigation process, as well as how this role might develop in the future.
Webanwendungen sind wertvolle Tools für Unternehmen aller Größen. Sie ermöglichen Kunden die Kommunikation mit Kunden, Interessenten, Mitarbeitern, Partnern und anderen IT-Systemen. Webanwendungen sind naturgemäß offen, interaktiv und stets zugänglich. In ihrem Bericht beleuchten die Analysten von Frost & Sullivan, welche Anbieter von Web Application Firewalls (WAF) es gibt, wie die aktuelle Bedrohungslage für Webanwendungen aussieht und wie die Anbieter diesen Bedrohungen durch Skalierung entgegentreten.
If your business is like most, you are grappling with data storage. In an annual Frost & Sullivan survey of IT decision-makers, storage growth has been listed among top data center challenges for the past five years.2 With businesses collecting, replicating, and storing exponentially more data than ever before, simply acquiring sufficient storage capacity is a problem.
Even more challenging is that businesses expect more from their stored data. Data is now recognized as a precious corporate asset and competitive differentiator: spawning new business models, new revenue streams, greater intelligence, streamlined operations, and lower costs. Booming market trends such as Internet of Things and Big Data analytics are generating new opportunities faster than IT organizations can prepare for them.
Si votre entreprise ne déroge pas à la règle, vous êtes aux prises avec différents défis liés au stockage de données. Dans une enquête annuelle de Frost & Sullivan menée auprès de décideurs informatiques, la croissance du stockage a été répertoriée parmi les défis majeurs des centres de données au cours des cinq dernières années2 . Étant donné que les entreprises collectent, répliquent et stockent un nombre toujours croissant de données, la simple acquisition d'une capacité de stockage suffisante constitue un problème.
Wie die meisten Unternehmen werden auch Sie vermutlich mit der Datenspeicherung zu kämpfen haben. In einer jährlichen Umfrage von Frost & Sullivan unter IT-Entscheidungsträgern wurde das Speicherwachstum als eine der größten Herausforderungen der letzten fünf Jahre für das Rechenzentrum genannt.2Da Unternehmen exponentiell mehr Daten als je zuvor sammeln, replizieren und speichern, ist schon der einfache Erwerb ausreichender Speicherkapazitäten ein Problem.
Hinzu kommt nicht zuletzt, dass Unternehmen von ihren gespeicherten Daten mehr erwarten. Daten werden mittlerweile als kostbares Firmenkapital und Möglichkeit gesehen, sich von den Wettbewerbern zu differenzieren: Sie sollen neue Geschäftsmodelle, neue Umsatzchancen, bessere Informationen, optimierte Betriebsabläufe und niedrigere Kosten bringen. Angesagte Trends wie das Internet der Dinge und Big Data-Analysen generieren so schnell neue Marktchancen, dass IT-Organisationen kaum noch Schritt halten können.
Published By: HPE Intel
Published Date: Mar 15, 2016
To free up staff resources to focus on strategic business initiatives, many IT leaders are considering engaging a partner to handle ongoing data center maintenance and optimization. But, too often, data center management services fall short of expectations. Standard care services may be limited in scope, and may not support the range of legacy hardware already in the data center. Conversely, complex managed or outsourced services may involve a costly, fully-customized engagement, in which costs are unpredictable, and control is wrested away from the enterprise. Finally—and perhaps most importantly—many data center management service providers seem to lack the innovative spark that will ensure continuous improvement to data center operations.
It seems strange to think that just a few years ago, the IT department was considered a supplier to the organization. Today, IT leaders are at the forefront of their companies’ march into the digital age. Technology is now recognized as a key enabler for achieving strategic business goals, including revenue growth, market expansion, and customer satisfaction; and IT leaders have risen to the challenge of simultaneously running the organization while identifying and leveraging innovative solutions that can drive growth.
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
Malicious botnets present multiple challenges to enterprises — some threaten security, and others merely impact performance or web analytics. A growing concern in the bot environment is the practice of credential stuffing, which capitalizes on both a bot’s ability to automate repeat attempts and the growing number of online accounts held by a single user. As bot technologies have evolved, so have their methods of evading detection. This report explains how the credential stuffing exploit challenges typical bot management strategies, and calls for a more comprehensive approach.
Research in the SSL/TLS security market points to a growing need for securing web applications with high assurance certificates issued by a reputable Certification Authority (CA). The integrity of the CA and the extended services offered through a certificate management platform (CtaaS) can produce a truly secure IT environment for website transactions according to industry analysts, Frost & Sullivan, in their in-depth analysis, SSL/TLS Certificates Market, Finding the Business Model in an All Encrypt World. Organizations want to avoid the negative publicity associated with security breaches and customers want to be assured of data protection when making online transactions. In this condensed report, catch the highlights of current industry trends and the ever important need to secure your server with a reputable CA.
Published By: Netsuite
Published Date: Dec 08, 2016
Read this Frost & Sullivan survey report of 1,500 senior executives across a range of industries in seven countries (Australia, Hong Kong, Japan, Philippines, Singapore, the UK and the US) to understand what’s driving rapid industry transformation from digitalization, globalization to cloud computing. Learn how cloud computing has emerged not just as a cause of change but increasingly as a necessary response providing the flexibility and adaptability that’s key to survival.
Published By: Level 3
Published Date: Mar 04, 2016
It’s time to think differently about your network security. Forget the fragmented and reactive approach you’ve used in the past with patchwork point solutions under separate IT silos. According to Frost & Sullivan’s report, you need a holistic approach to network security.
Read this Stratecast white paper from Frost & Sullivan to learn about the challenges over-the-top (OTT) competitors such as Google, Hulu, Netflix, and Facebook are causing communications service providers (CSPs). Learn how CSPs can use customer behavior data to deliver personalized experiences and offers, and discover the solutions that can turn data into a competitive advantage.
Published By: Genesys
Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model.
Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office.
Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Published By: Genesys
Published Date: Aug 09, 2016
This paper will help you get a high-level view of the modern contact center, including:
• The rapidly changing needs and expectations of customers today
• Details of the benefits of integrating CRM and cloud contact center systems
• Best practices when integrating with a cloud contact center
Published By: Genesys
Published Date: Aug 11, 2016
This white paper will identify the key components of a comprehensive outbound engagement strategy and detail the benefits organizations can achieve with outbound communications. Are you ready to lean how?
This Frost and Sullivan market research study comes at a time when DDoS attacks are accelerating in size, frequency and complexity. Though DDoS is not a new concern, the risk of DDoS attacks and the potential for damage is at an all-time high. As a result, DDoS mitigation is a top-of-mind consideration for IT and security organizations around the world, and demand for DDoS mitigation solutions is growing rapidly.