Data center migrations are often complex and risky. These best practices will help I&O leaders invest the appropriate amount of time and money into planning, execution and testing in order to protect the business and maximize the chances of a successful data center migration.
Whilst the FSI sector races to implement cutting-edge technologies such as AI, blockchain and automation, there are no mutually agreed upon set of best practices to implement these technologies. As a result, organisations are using their own blend of strategic initiatives and company culture to drive innovation, with varying levels of success. To help, this article features advice from five of the leading experts in the FSI and technology sector today.
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance.
To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
By adopting modern best practices for HR and Talent Management you will ensure your business takes full advantage of new and innovative cloud processes and technologies. This will help your HR resources operate much more efficiently and set your business up with the ability to rapidly adapt and grow when needed.
Published By: Workday
Published Date: Aug 11, 2017
This Workday webinar featuring Paul Hamerman of Forrester Research, explores the power of uniting workforce and financial planning, budgeting, and forecasting. Learn best practices
that help your organization succeed, such as embedding planning, budgeting, and forecasting into a single system with transaction data.
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including:
Evaluating web browser configuration and virtualization options
Protecting mobile devices against attack through containerization
Reducing the risks of collaboration through secure EFSS solutions
There is a significant gap between how manufacturing companies value specific aspects of their project execution and how they judge their performance. Better education in project management methodologies and standalone software tools alone will limit a company’s ability to perform at its highest level. A study by Engineering.com found that a web-based Product Lifecycle Management (PLM) solution is the best way for a company to fully achieve its best practices.
This white paper shares how a PLM solution with embedded project management can uniquely provide:
• Full alignment between projects and the product portfolio
• Coordination of a project’s schedule, resources and scope
• Automatic real-time status updates of project tasks
• Mitigation of project risks based upon real-time assessment of product development
Benefit from the unique value provided by PLM systems with embedded project management.
Cloud financial corporate performance management solutions help the office of finance manage the financial close and apply appropriate controls throughout the accounting cycle. Application leaders should use this Magic Quadrant to identify vendors that are a good match for their business needs.
The 2017 Gartner Magic Quadrant for Strategic CPM solutions provides valuable insights into the latest market trends, the current Leaders, and key vendor evaluation criteria.
Download the Gartner report to learn:
Why cloud has become the preferred deployment model
Who the key vendors are and how they compare
Why mega vendors no longer dominate the market
Best practices in evaluating and selecting a vendor
Published By: Diligent
Published Date: Jul 10, 2017
Data is everywhere - on moblie devices, in the cloud, in transit. The Accumulation of data and the rise of business using data to better hone their practices are rapidly evolving as data comes from various platforms and in different forms.
Data growth, new technologies and evolving cyber threats create challenges for organizations looking to set the strategies, framework and policies for keeping all of that information secure.
Published By: Mimecast
Published Date: Apr 18, 2017
"To tackle today’s cyber threats, IT security leaders must rethink traditional security strategies. Email security in particular has become a victim of its own success and requires a radical rethink, having played a key role in several high-profile security breaches.
Today’s threats, like spear-phishing, are designed to bypass traditional Secure Email Gateway defenses, often taking advantage of end users who are considered the weakest link in business email security armor. A zero-trust approach to email security is needed.
This white paper discusses how:
- CISO’s should carefully assess email security as part of a strategic security review
- IT Managers can evaluate the state of current email defenses and take tactical action to strengthen them
- Security Administrators can deliver best-practice defense in depth for email
- Organizations can remove a reliance on trust to more effectively protect information, their network and employees.
A recent study by Engineering.com indicated there is a significant gap between how Industrial Equipment Manufacturing companies value specific aspects of their project execution and how they judge their performance. In order to address the challenging aspects of product development projects, it was determined that projects with a web-based Product Lifecycle Management (PLM) solution will perform higher.
Learn how PLM solutions with embedded project management can uniquely provide the following operational best practices:
• Full alignment between projects and the product portfolio in order to leverage common technology platforms and launch products to market faster
• Coordination of a project’s schedule and resources, with its scope as defined by requirements and development constraints, in order to meet market expectations
• Automatic project task updates as development work is completed to provide a real-time understanding of project status and progress
Well-run restaurants go beyond just creating schedules and take the extra steps to optimize labor, manage compliance and engage with employees. Successful restaurant managers and operators take extra steps to manage labor, including mastering scheduling. In this ebook we will walk you through tried and true best practices so you are better prepared to:
Improve Sales Performance and Guest Satisfaction
Control Labor Costs
Optimize Staff Productivity
Attain Company Goals
Reach Your Professional Goals
Published By: 8x8 Inc.
Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
Published By: 8x8 Inc.
Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
Targeted at IT executives responsible for both the financial and ultimate project oversight of an enterprise CMDB initiative, this white paper sets expectations for ROI calculations for CMDB initiatives, provides basic ROI best practices, and gives readers sufficient insight to move forward with their CMDB project.
Failing to contain financial crime hits banks with the double impact of crime-related losses and fines imposed by regulators and law enforcement agencies. Depending on the magnitude of a bank’s failure to stem financial crime, fines can run into hundreds of millions of dollars – and even higher in exceptional cases. More importantly, institutions are keen to protect their brand from association with transnational organized-crime rings and scandals related to corruption.
Watch expert Nancy Spizzo for an informative recorded webinar, where she'll use real-world examples to highlight best practices and dispel myths about patient data protection. Spizzo will also discuss current trends in healthcare data security and HIPAA enforcement.
Published By: StrongMail
Published Date: Sep 08, 2010
With more than 500 million active users, Facebook can be an extremely effective channel for engaging customers around your brand. However, before you rush out to build a fan page, you need to first understand the best way to interact with them based on conversations about your brand that are already happening on the social web.
When was the last time you had an outstanding customer experience? Perhaps you hesitated before answering. Now, think for a minute about your customers – would they hesitate before answering the same question about your business? If you think the answer might be yes, it’s time to consider the customer journey.
Artificial intelligence and related forms of advanced analytics hold enormous potential for marketers to expand and deepen customer intelligence, improve business processes, and deliver engaging customer experiences. But many marketing organizations are just getting their feet wet in leveraging these technologies. To learn about the opportunities and challenges, IIA spoke with Analise Polsky, Business Solutions Manager, SAS Best Practices and Jonathan Moran, Principal Product Marketing Manager, SAS Customer Intelligence Solutions.